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These terms set out how your pp00 account works, what you agree to when you access our platform, and how we handle your account activity — including transactions made through Touch 'n Go eWallet, DuitNow, and Boost. Read through before your first session; the terms are binding from the moment you complete account registration.
By creating and using a pp00 account, you accept the terms set out here in full. Access to the platform is available only where permitted under local law; if you are in a region where online gaming is restricted, these terms do not extend eligibility to you. We reserve the right to update or amend any part of these terms at any time. When we do, the updated version takes effect immediately upon publication on this page. It is your responsibility to check this page periodically — continued use of your account after an update constitutes acceptance of the revised terms. Your account is personal and non-transferable. You may hold only one active account. Any attempt to open duplicate accounts may result in account suspension pending review. Transactions processed through Touch 'n Go eWallet, DuitNow, or Boost are subject to both our account terms and the individual terms of those payment providers. Where a conflict arises between our terms and a payment provider's terms, we will aim to resolve it with you directly through our support channel. Eligibility to access specific features — including certain game categories and payment rails — depends on your region and is displayed inside your account dashboard after login.
Not every part of your experience falls under a single policy. Here is a clear breakdown of what these terms cover, what sits outside them, and where to look for the rules that apply to each area.
Covers how you open, use and close your pp00 account — including login credentials, session activity and device use. Account access is available where local law permits, and eligibility is determined at the point of registration.
Covers deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow and Boost on your account. Each transaction is logged in your account wallet history. Payment provider limits and verification steps are set by the provider, not by us alone.
Covers the game catalogue, lobby layout, odds and promotional material we publish directly. Game titles from Pragmatic Play, Microgaming, JDB, Spadegaming and CQ9 are subject to each studio's own mechanics and rules, which are shown inside the game itself.
Services operated outside our platform — including payment network infrastructure, device operating systems and external links — are not governed by these terms. We are not responsible for the content or conduct of third-party services you access from our site.
These terms are not one-directional. You have concrete steps available to you at any point — from reviewing your own transaction records to requesting a correction on your account details. Your account dashboard, accessible after login, shows your full session and wallet history in real time. If something looks wrong, you do not need to wait; you can raise a query directly through our support channel without closing your account. Account detail changes — such as your registered contact address or linked payment method — go through the account settings page. Some changes require identity verification before they take effect; the fields and verification instructions are shown inside the settings flow itself. If you believe these terms have been applied to your account in error, or if you want to understand how a specific rule affects your situation, our support team is the right first contact. We treat every policy query as a separate case and aim to respond with a specific answer rather than a generic reply.
Your full transaction and session history is available in the account dashboard after login. You can filter by date range and payment method — including Touch 'n Go eWallet and DuitNow entries — without contacting support.
Update your registered contact information or linked wallet through account settings. The page shows exactly which fields are editable and what verification, if any, is needed before the change saves.
If a term is unclear or you believe it has been applied incorrectly to your account, contact our support team directly. Quote the specific term or transaction reference so we can address your question without unnecessary back-and-forth.
You may close your account at any time by contacting support. Any remaining wallet balance will be processed according to the withdrawal steps shown in your account before closure is confirmed.
If you have a question about any part of the terms — or need to act on one of your account rights — these are the channels to use. For account-specific queries, always include your account username and a brief description of the issue so we can match it to your record directly.
Open the chat widget on any page after login. It routes directly to the support team. For policy queries, describe the specific term or transaction you are asking about.
Send your query to our support address shown in the account help section. Include your account username and, where relevant, the transaction ID from your wallet history.
The help section inside your account covers common terms questions — account limits, wallet verification steps, and how to read your transaction log. Check there first for quick answers.
The way pp00 manages your account data is part of these terms. Here is a plain account of what we do, why we do it, and how you can act on any part of it.
We retain account and transaction records for as long as required by the terms you accepted at registration and applicable legal obligations in your eligible region. The current retention period applicable to your account is shown in the privacy section of your account dashboard after login.
Cookies are used to maintain your session state and remember account preferences across visits. The cookie settings panel — accessible from the site footer — lets you review which categories are active and adjust non-essential cookies at any time.
Your account credentials are your responsibility to keep private. We do not ask for your password via chat or email. If you suspect unauthorised access, change your password immediately through account settings and contact support with the relevant details.
To request a correction to stored personal data, or to ask what data we hold on your account, contact support through the email channel listed in the help section. We respond to each request as a separate case; the steps we follow are set out in the privacy policy linked from the account dashboard.
Real questions from account holders about how these terms work in practice.
The terms apply from the moment you complete account registration on pp00. Continuing to use your account after a terms update — which we publish on this page — counts as your acceptance of the revised version. Check this page periodically to stay current with any changes.
Yes, in part. Our terms govern how your account wallet processes and records those transactions. However, Touch 'n Go eWallet and DuitNow each have their own provider terms that also apply. For a dispute that originates from the payment network side, you will need to refer to the relevant provider's terms.
The current version is always the one published on this page. We do not retain prior versions for public viewing, but the effective date of the current version is noted at the top of this page. For account-specific policy history, contact support directly with your username.
If you do not accept a revised version of the terms, you should stop using your account and contact support to request closure. Continued use after an update is published constitutes acceptance. We cannot process account activity under an earlier version of the terms once a new version is live.
Account suspension is reviewed on a case-by-case basis. During a review, withdrawal processing may be paused. Once the review concludes, any balance not subject to a policy hold will be processed according to the withdrawal steps shown in your account. Contact support for the status of your specific case.
Reach our support team through live chat or the support email address shown in your account help section. Quote the specific term you are querying and your account username. We handle each policy dispute as a separate case and aim to give you a specific answer, not a generic response.