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These legal terms set out how pp00 operates, what rights you hold as an account holder, and how we handle your data — covering everything from how transactions are recorded to the steps you can take if something needs correcting. Access to pp00 and use of its services depends on local law and is available only where local law permits.
Our legal policy applies to every interaction you have with pp00 — from the moment you create an account to every transaction you make through Touch 'n Go eWallet, DuitNow or FPX. We document account activity on our end so there is a verifiable record if any query arises. Every transaction processed through a supported local payment rail is logged against your account wallet, and you can review that log at any time by signing in and checking the transaction history section. Where we collect personal data — your email address, contact number, payment identifiers — we hold it only to operate your account and to meet any obligations that apply under the laws of regions where our service is accessible. We do not share your payment credentials with third parties except where the payment provider requires it to complete a transfer, such as a DuitNow or Boost transaction. Any data shared with a payment provider for that purpose is governed by that provider's own terms, not ours. If you have a question about how a specific piece of data is used, the right route is to contact our support team directly. The contact paths are shown in the support section of this page.
Transactions through Touch 'n Go eWallet are logged to your account wallet instantly. The log entry shows the method, amount and status. Review it under transaction history after signing in.
DuitNow transfers are recorded against your account at the point of confirmation. If a transfer shows an unexpected status, the transaction record in your account is the first place to check before raising a support query.
FPX payments go through your bank's authorisation step before reaching your account wallet. The resulting record on pp00's side reflects the authorised amount; any bank-side query should go to your bank directly.
Boost transactions follow the same logging standard as other e-wallet methods. The record in your account dashboard shows the transfer status and is updated once Boost confirms the instruction on their end.
Not everything on or around pp00 falls under a single policy. This section draws a clear line between what our terms govern directly and what sits outside our control — so you know exactly where to go when something comes up.
Our policy covers your login, account settings, wallet balance and all activity recorded inside your pp00 account. Actions taken within the account — deposits, withdrawals, game history — are all within scope.
Payments made through Touch 'n Go eWallet, DuitNow, FPX or Boost are within scope from the point of confirmation on our platform. The processing step handled by the payment provider is governed by their own terms.
Game content supplied by Pragmatic Play, Microgaming, JDB, Spadegaming and CQ9 is delivered under each studio's own licensing terms. We make it available in the lobby; the studio governs the game itself.
External links, payment provider apps and studio platforms are outside pp00's legal scope. If a third-party service causes an issue, the resolution path runs through that provider, not through us.
Your account on pp00 is yours to manage. That means you can check what data we hold, correct details that are out of date, and raise a formal question if something does not look right. The steps below cover the four main actions available to you. None of them require you to contact a regulator first — start with the account dashboard or our support team, and we handle it from there. Where local law grants additional rights beyond what is listed here, those rights apply automatically in the relevant region; you do not need to waive them. If you are unsure whether a particular right applies to your situation, ask via live chat or email and we will confirm what applies to your account.
Sign in and open the transaction history section. Every deposit and withdrawal — including Touch 'n Go eWallet and DuitNow entries — is listed there with date, method and status.
Email address, contact number and linked payment identifiers can be updated from the account settings page. Some changes may require a verification step before they take effect.
If a clause in these terms is unclear, or if you believe a recorded transaction does not match what happened, raise it through live chat or by email. We log every formal query and respond in writing.
If you want to know exactly what personal data we hold against your account, contact support with your registered email. We will confirm what is stored and the basis on which we hold it.
Every policy or account query has a clear path here. Live chat is the quickest route for straightforward questions; email is better for anything that needs a written record or a detailed explanation. For account-specific matters — such as a transaction dispute involving DuitNow or a data correction request — email gives you a reference number you can follow up on.
Start a chat session from any page while signed in. Live chat handles policy clarifications, account questions and transaction status queries. The agent can escalate to a formal case if needed.
Send your question to our support address shown on the contact page. Include your registered email and a short description of the issue. Email is the right channel for written policy queries and formal data requests.
For transaction records, current wallet balance and account settings, the dashboard holds most of what you need without contacting support. Check there first before opening a case.
We keep our data practices straightforward. What we collect, we collect to run your account and process payments through your chosen method — Touch 'n Go eWallet, DuitNow, FPX or Boost. We do not sell account data, and we do not share it outside of what a payment or security process requires. Cookies on the site are used for session management and to keep your preferences intact across visits. You can adjust cookie settings through your browser; doing so may affect how some parts of the site behave. Account security uses standard authentication at login. If you notice activity on your account that you did not initiate, contact live chat immediately and we will lock the session while the query is reviewed.
We retain account and transaction records for as long as your account is active and for the period required under applicable law in eligible regions. You can ask what period applies to your account via email.
Session cookies keep you signed in and preserve your language and payment preferences. Analytics cookies help us see which parts of the site are used most. Both types are documented in our cookie notice.
Login authentication protects your account at every session. If you change your email address or linked payment method, a verification step is required to confirm the change before it is applied.
To update how we use your data, or to withdraw a previously given consent, contact support by email with the specific change you want. We confirm all such requests in writing and action them within the period stated in our response.
Common questions about pp00's legal terms, your data rights, account access and how to raise a policy concern — answered directly.
It applies to anyone who holds a pp00 account and uses the platform where local law permits. If you have accessed the site, created an account or made a transaction through Touch 'n Go eWallet, DuitNow or FPX, these terms cover your use.
Yes. Contact support by email from your registered address and ask for a summary of the data held against your account. We confirm what is stored and on what basis. The account dashboard also shows your transaction history and linked payment methods directly.
Check the transaction history section in your account first — it shows the method, amount and status for every entry. If the record does not match what you expected, raise a case through live chat or email with the date and amount. We investigate and respond in writing.
No account data is passed to game studios. Pragmatic Play, Microgaming, JDB, Spadegaming and CQ9 supply game content to the lobby; they do not receive your personal details, payment identifiers or account history.
Go to account settings while signed in and update the relevant field. A verification step is required before the change is saved — follow the instructions shown on screen. If the field is locked or the verification step fails, contact support by email.
Access depends on local law and is available where local law permits. We do not make any legal determination on your behalf. Check your local legal position before creating an account or making a transaction.
Send the details to our support email address shown on the contact page, including your registered email and a clear description of the issue. We log every formal complaint, assign a reference number and respond in writing within the timeframe stated in our acknowledgement.