Live / Mobile
Your account with pp00 carries personal details, payment records, and session history. This page sets out exactly what we collect, why we collect it, how long we keep it, and what you can do about it — written plainly so you can read it on your phone between sessions.
When you open an account with pp00, we collect the information needed to run your account and process your payments. This includes your registration details — name, email address, and contact number — as well as transaction records tied to the payment methods you choose, such as Touch 'n Go eWallet, DuitNow, and Boost. We also log device identifiers and session data to maintain continuity when you switch between your phone and another screen mid-session. We use this data to verify your identity at login, to process deposits and withdrawals through your chosen local payment rail, and to respond to support requests. Where local law requires it, we retain certain transaction records for a period defined by applicable regulation. We do not sell your personal data to third parties, and we do not share it with marketing networks outside the scope of operating this platform. Access to your data within pp00 is limited to the teams responsible for account operations, payment processing, and regulated compliance functions. Any third-party service provider we work with is required to handle your information under terms consistent with this policy. The legal basis and regional scope of this policy depend on local law, and it applies where local law permits.
Transaction records from your Touch 'n Go eWallet deposits are stored to reconcile your account wallet, resolve disputes, and meet any data-retention obligations under applicable Malaysian financial regulation.
DuitNow payment references are logged against your account session. These records let us match incoming transfers to your wallet and give our support team the audit trail needed to investigate any failed or delayed transactions.
Boost transactions are treated the same as other supported e-wallet rails. The transaction timestamp, reference ID, and amount are stored in your account history, accessible from your dashboard after login.
Login timestamps, device type, and session duration are retained to support account security checks. If we detect an unfamiliar device or login pattern, this data lets us flag the session for your review before proceeding.
Not every interaction with pp00 falls under the same set of rules. Understanding what this policy covers — and what sits outside it — helps you know where to look when a question comes up about your data or the platform experience.
This policy covers all data generated when you log in, navigate your account dashboard, or update your profile. Any record tied to your registered account — including login history and wallet balance — falls within its scope.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, or Boost are covered. The records we hold relate to the transaction reference and amount; the payment provider itself operates under its own separate terms.
How we serve game content — titles available in the lobby such as Fishing Monsoon Waters or Bingo Kampung Hall — is a platform operations matter, not a personal data matter. This policy does not govern game rules or how results are generated.
Links to external sites or services, including the apps of local payment providers, fall outside this policy once you leave the pp00 platform. We recommend reading each provider's own privacy terms before completing a transaction.
Holding an account with pp00 gives you a set of practical options over the personal data we store. You can request a summary of what we hold — this covers your registration details, transaction history, and session records. If any of your account information is inaccurate, you can correct it directly in your account settings under the profile section, or raise a correction request with our support team. If you have a question about how a particular piece of your data is being used, or if you want to understand the retention period for a specific record, contact our support channel and state your account email. We will respond with the relevant detail. Where local law grants a right to request deletion of certain data, you can submit that request through the same channel, and we will confirm whether the request can be fulfilled given any applicable legal-retention obligations. Availability of these rights depends on local law and eligible regions.
Log in and open your account dashboard to see your current profile data, wallet history, and transaction log. For a full data summary beyond what the dashboard shows, submit a request to our support team with your registered email.
Update your contact details and preferences directly in the profile section of your account. For changes to identity-linked fields that require verification, our support team will walk you through the steps shown in the correction request form.
If you are unsure why a particular record exists or how long we keep it, reach our support team through the live chat channel available in your account. Quote your account email and the specific record type so we can give you a precise answer.
Where local law permits, you may ask us to delete personal data that is no longer required for account operations or legal compliance. Submit the request in writing through our support email, and we will confirm the outcome within the timeframe required by applicable regulation.
If this policy raises a question you cannot resolve through your account dashboard, three contact paths are available. Use the one that fits the urgency and complexity of your query — live chat handles quick clarifications, while email is better for requests that need a written record.
Open the chat widget from your account dashboard for direct access to our support team. Available when you are logged in — use this for quick questions about your transaction history or account data.
For formal data requests — correction, deletion, or a full account data summary — email our support address listed in your account settings. Include your registered email address and describe the specific record or action you need.
Your dashboard after login is the first place to check. Transaction history, wallet records, and profile details are all visible there without needing to contact support. Review that section first before raising a formal request.
Security and data hygiene are part of how pp00 runs — not an afterthought. Here is what we do in practice to keep your account and its records safe.
Your login credentials are stored using one-way hashing. Session tokens expire after inactivity, and any login from an unrecognised device is flagged before full account access is granted. You can review active sessions from your account security settings.
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We keep account and transaction records for as long as your account is active and for the period required by applicable law after closure. Records tied to Touch 'n Go eWallet or DuitNow transactions are retained in line with Malaysian financial regulation requirements. Your dashboard shows the history available to you at any time.
When we update this policy, the revised version is posted at this URL with the date of change noted at the top. Continuing to use your account after a posted update means you have had the opportunity to review the new terms. If a change materially affects how we use your data, we will notify you through the contact details on your account.
These are the questions our account holders ask most often about how we handle personal data, payment records, and account security at pp00.
We collect your name, email address, and contact number at registration. Once you start transacting, we also log payment references from methods like Touch 'n Go eWallet, DuitNow, and Boost, along with device and session data used to secure your login.
Your account dashboard after login shows your transaction history, wallet records, and profile details. For a complete data summary beyond the dashboard view, contact our support team with your registered email and we will compile the relevant records for you.
Basic profile details — contact number, email preferences — can be updated directly in the profile section of your account. For identity-linked fields that require verification, raise a correction request with our support team and follow the steps they send you.
We do not sell personal data. We share data only with service providers directly involved in running the platform — payment processing, account security, and regulated compliance functions. Each provider is bound by data-handling terms consistent with this policy.
Transaction records are kept for as long as your account is active and for the retention period required by applicable Malaysian regulation after account closure. The records tied to your DuitNow or Touch 'n Go eWallet payments are visible in your dashboard for the duration of your account.
Submit a written deletion request through our support email, including your registered account email and the specific data you want removed. We will confirm whether the request can be fulfilled given any legal-retention obligations, and respond within the timeframe required by applicable regulation.